Role title: 

Support Worker 

Reports to: 

Team Lead


Support Team 


Sanctuary House, Sanctuary Lodge, New Street and Outreach in the community  


Full time, 37.5 hours per week

Contract type: 


About Sanctuary Trust: 

Sanctuary Trust was set up in 2011 to provide accommodation and support to men who are experiencing hardship and homelessness. We support up to 30 residents across three facilities in St Aubin, Beaumont and New Street.  

We do not seek or receive government funding so rely solely on public donations, fundraising and grants from charitable trusts and foundations. 

We are an equal opportunities employer, committed to celebrating diversity and creating an inclusive environment for all employees. We welcome applications from all backgrounds. 

General overview of the role: 

We are looking for an individual to join our team, providing support, advice and guidance to the residents of Sanctuary Trust. The post includes evening shifts and some weekend work. 

Whilst the job will be based at Sanctuary House, St Aubin, a focus of this role is to support the our outreach programmes, supporting former residents on their return to the community. 

The job requires a person with flexibility, adaptability and initiative, as the role will also require engagement and support work with residents of both Sanctuary Lodge and New Street. This work can be dependent on what is happening in the lives of the clients, the general dynamic of the working environment, the demographic make-up of the properties and the support programme calendar. 

Policies, procedures and guidelines are in place to provide a framework for the job and regular weekly team meetings retain the overall direction of the work. The post-holder will work with individual clients on approaches to a return to independent living as one of the core functions of the role and much of the work relates to the steps needed to achieve this outcome.  

We undertake DBS checks for all employees and volunteers and require a minimum of two references.  You will be expected to sign a confidentiality clause as part of your contract of employment. 

Key relationships:  


  • Sanctuary staff 
  • Residents (former and current) 
  • Outreach clients 
  • Volunteers. 


  • Government officials 
  • External suppliers 
  • Contractors 
  • Charity staff 
  • Members of the public 
  • Key supporters. 

Main responsibilities: 

  • Maintains an understanding of the residents, their challenges, struggles and needs through direct contact as part of our strategy. 
  • Works with the men on developing and maintaining a communal and community spirit and works with them on appropriate relationships in the houses 
  • Participates in assessment meetings and assists with the outcome of decisions as to whether needs can be met by Sanctuary Trust and its services 
  • Attends weekly team meetings, providing updates to The Team as an ongoing exchange of information 
  • Assumes key worker responsibility for a number of residents, including clients who have been assessed as being ready to return to independent living and facilitate and record periodic one to one session with those clients prior to their leaving the House. 
  • Maintains outreach contact with those former residents within the community and report to Andium on progress 
  • Monitors and evaluates client progress based on clearly defined timelines and preferred outcomes, using the Outcomes Star tool 
  • Helps residents and outreach clients with opportunities within the voluntary sector to establish and/or achieve readiness to return to paid employment as and when appropriate 
  • Assists residents and outreach clients with appointments with external agencies, in some instances to make appointments based on perceived need 
  • Meets with fellow professionals on a regular basis for the benefit of client progress 
  • Ensures that residents and outreach clients maintain an appropriate standard of living skills and assists those who struggle in maintaining such skills 
  • Attends multi-agency case meetings on residents and outreach clients and their needs, when required 
  • Helps residents and outreach clients identify meaningful leisure activities 
  • Encourages and participates in an appropriate range and level of physical activity with the clients 
  • Encourages healthier lifestyles choices through healthy eating, planning nutritious meals 
  • Undertakes some light cooking and cleaning duties 
  • Undertakes weekly, paid, sleep-in duties 
  • Follows the health, safety & security protocols for Sanctuary Trust’s properties 
  • Participates in supervisions with Line Manager{s} and external supervisor 
  • Attends all relevant training necessary including all mandatory training 
  • Acts as an advocate for residents and outreach clients being their voice when necessary 
  • Respects the confidentiality of residents and outreach clients at all times. The successful candidate will be expected to sign a confidentiality clause as party of his / her contract 
  • Treats all residents and outreach clients with dignity and respect and with awareness of professional boundaries at all times 
  • Ensures that relevant information is accurately recorded in line with General Data Protection Laws. 

The core duties of the post are set out above. A flexible approach to work is essential. The post holder may be required to adapt the above duties to take into account any changes in work practices. The post holder will be required to be flexible and have a willingness to work as part of a team and undertake duties as requested.  


  • Competitive pay rates 
  • Training opportunities 
  • Pension scheme 
  • Both in house and external supervision. 

Salary range:  

Negotiable, dependent on previous experience and qualifications. 


Full-time working, 37.5 hours per week. 

Additional information: 

It is important to note the flexibility required in this post. Adaptability in terms of working hours is also a distinct advantage and experience of shift work and patterns would be considered an advantage.  A sense of humour is a distinct asset and the ability to work and communicate with a small, dedicated team is vital. The ability to make ‘spur of the moment’ decisions and not being afraid of using initiative are as important as any formal qualification but past experience of the social care sector will be considered useful. A positive outlook is essential as much of the work we do with the men involves the encouragement of positive thinking. Also essential is an empathy and understanding of the range of client needs and to be able to look beyond stereotypes in an impartial and non-judgemental manner. 

Person specification: 

Qualifications and training 


Level 2 NVQ Health & Social Care  Desirable, however full training will be provided 
Safeguarding training  Desirable 
A valid driving license (the post requires regular movement between Sanctuary Trust properties and ability to attend meetings)  Essential 

Knowledge and understanding of:

Jersey Care Commission care home standards  Desirable 
Jersey Homeless Strategy  Desirable 
The social care sector and its operations  Desirable 
The charity sector  Desirable 

Experience of: 

Working with vulnerable adults to provide support and help to achieve agreed outcomes  Essential 
Working with individuals who suffer from mental illness or addiction  Desirable 
Using Outcomes Star  Desirable, however full training will be provided 
Developing and maintaining professional relationships  Desirable 
Effective multi-agency working  Desirable 

Skills, qualities and abilities: 

Excellent verbal and written communication skills   Essential 
Organisation and time management skills  Essential 
Honesty, integrity, and humility  Essential 
Empathy and compassion  Essential 


If you are interested in applying for this role, send your CV and covering letter to Jack Slater: