We are looking for a Support Worker to join our small, dedicated team at Sanctuary Trust. If you are interested in applying for this role, send your CV and covering letter to Heather Huelin, our Business Co-ordinator, by emailing heather@sanctuarytrust.org.je

Any offer of employment is subject to a DBS check and a minimum of two references.

Title: Support Worker

Area: Support Team

Location: Sanctuary House, Sanctuary Lodge and New Street

General overview:

To provide support, advice and guidance to the residents of Sanctuary Trust, which will include evening shifts and some weekend work.

Whilst the job will be based at Sanctuary House, in St Aubin, you will also support Sanctuary Trust’s outreach programmes, helping former residents on their return to the community.

For this job, you will need to be flexible, adaptable and initiative, as the role will require you to engage and support residents at our Sanctuary House, Sanctuary Lodge and New Street facilities. The work will be dependent on what is happening in the resident’s lives; the general dynamic of the working environment, the demographic make-up of the properties and the support programme calendar. You will work with individual residents on approaches to a return to independent living and the steps needed to achieve this outcome.

Policies, procedures and guidelines are in place to provide a framework for the job and regular weekly team meetings retain the overall direction of the work.

Line management:

You will report directly to the General Manager over resident case-load, outreach programme progress and shared supervisions.

Key relationships:


• Reporting to General Manager

• Sanctuary staff

• Residents


• Government officials

• External suppliers

• Contractors

• Charity staff

• Members of the public

• Key supporters

Main responsibilities:

• Maintain an understanding of the residents and their particular issues and needs through direct contact as part of our strategy
•Work with the men on developing and maintaining a communal and community spirit and appropriate relationships in the houses
• Participate in assessment meetings and assist with the outcome of decisions as to whether needs can be met by Sanctuary Trust and our services
• Attend weekly team meetings and provide updates
• Assume key worker responsibility for a number of residents, who have been assessed as ready to return to independent living. Facilitate and record periodic one-to-one sessions with those residents prior to them leaving our facilities
• Maintain outreach contact with former residents within the community
• Monitor and evaluate resident progress based on clearly defined timelines and preferred outcomes
• Help residents and outreach clients with opportunities within the voluntary sector and engagement with our Greenspace Project, to establish and/or achieve readiness to return to paid employment as and when appropriate
• Assist residents and outreach clients with appointments with external agencies; in some instances, make appointments based on perceived need
• Meet with fellow professionals on a regular basis for the benefit of the resident’s progress
• Ensure residents and outreach clients maintain an appropriate standard of personal hygiene and assist those who struggle in maintaining these life-skills
• Help residents and outreach clients develop life-skills essential for independent living or help access means to develop those skills
• Attend, when required, multi-agency case meetings on residents and outreach clients and their needs
• Help residents and outreach clients identify meaningful leisure activities
• Encourage and participate in an appropriate range and level of physical activity with the clients
• Encourage healthier lifestyles through healthy eating. Undertake some light cooking and cleaning duties from time to time
• Undertake paid, sleep-in duties/cover for holidays/sickness. This is split between the team and is usually once every six weeks
• Follow, during each shift, the health, safety and security protocols for Sanctuary House
• Participate in quarterly supervisions with line manager{s}
• Attend all relevant and mandatory training
• Act as an advocate for residents and outreach clients, being their voice when necessary
• Respect the confidentiality of residents and outreach clients at all times. You will be expected to sign a confidentiality clause as party of your contract
• Treat all residents and outreach clients with dignity, respect and awareness of professional boundaries at all times
• Ensure relevant information is accurately recorded in line with General Data Protection Laws.

A flexible approach to work is essential for this role and you may be required to adapt the above duties to take into account any changes in work practices. You will need to be willing to work as part of a team and undertake duties as requested.

Skills knowledge and expertise:

• Level Diploma 2 in Health and Social Care is desirable or a willingness to undertake this qualification
• An understanding of both the social care sector and its operations and the charity sector
• Ability to develop and maintain professional relationships
• Effective multi-agency working
• Empathy
• Ability to use own initiative
• Ability to effectively prioritise workload, manage time, and resources
• Excellent communication skills, both written and verbal
• Observation skills
• Clean driving licence
• Flexibility and adaptability
• Non-judgemental.


• Competitive, negotiable pay rates
• Training opportunities
• In-house reflective supervision with a qualified Counsellor.

Salary range: Negotiable

Hours: Full-time working, 40 hours per week.

Additional information:

It is important to note the flexibility required for this post. Experience of shift work/patterns will be considered a distinct advantage, as will adaptability to working hours. A sense of humour is an asset and the ability to work and communicate with a small, dedicated team is vital.

You will need to be able to make ‘spur of the moment’ decisions and not be afraid to use your initiative. We see this as just as important as any formal qualification. Past experience of the social care sector will be considered useful.

A positive outlook is essential, as much of the work we do with the residents involves encouraging them to thinks positively. You will need be empathetic and understanding of the range of client needs, and you must be able to look beyond stereotypes in an impartial and non-judgemental manner.

If you are interested in applying for this role, send your CV and covering letter to Heather Huelin, our Business Co-ordinator heather@sanctuarytrust.org.je