| Role title: | Business Manager |
| Reports to: | Operations Manager |
| Area: | Management |
| Location: | Primarily based at Sanctuary Trust premises, with hybrid working considered on an ad hoc basis |
| Hours: | Part-time 20 hours per week |
| Salary: | Salary information available on application |
| Contract type: | Permanent |
| Closing date: | 17th August 2026 |
Purpose of Role
The Business Manager provides coordinated governance, compliance, reporting, business support and organisational administration across Sanctuary Trust.
The role supports safe, effective and high-quality services by maintaining key assurance systems, coordinating compliance actions, coordinating policy review, and producing accurate information for the team, Trustees and committees.
About Sanctuary Trust
Sanctuary Trust was set up in 2011 to provide accommodation and support to men experiencing homelessness. The charity supports up to 30 residents across three facilities in St Aubin, Beaumont and town, and has a growing outreach programme in the community.
Sanctuary Trust is an equal opportunities employer, committed to celebrating diversity and creating an inclusive environment for all employees. Applications are welcomed from all backgrounds.
Sanctuary Trust is committed to safeguarding and promoting the welfare of adults at risk. All successful applicants will be required to complete a DBS check, and a minimum of two references will be requested. If successful, you will also be expected to sign a confidentiality agreement before starting employment.
Service Delivery / Operational Responsibilities
The postholder will:
- Coordinate administrative, governance and business support functions across Sanctuary Trust.
- Maintain organisational registers, trackers, records and reporting systems.
- Coordinate organisational improvement initiatives arising from audits, inspections, incidents, complaints and service reviews.
- Support business continuity, inspection readiness and organisational resilience arrangements.
- Liaise with external suppliers, contractors, insurers, regulators and partner agencies as required.
- Maintain accurate organisational records and ensure document control processes are effective.
- Monitor developments in legislation, guidance and regulatory standards relevant to Sanctuary Trust and support implementation of required changes.
Specialist Responsibilities
- Coordinate the policy review schedule and policy development.
- Maintain governance, compliance and assurance systems, including action plans and monitoring records.
- Administration of charity, regulatory and statutory submissions.
- Support the Operations Manager with the administration of data protection and information governance systems.
- Produce organisational reports, dashboards, statistics and management information.
- Support the Governance, Risk & Compliance Committee through preparation of reports, information and action tracking.
People Management
The postholder has direct line management responsibility for:
- Administrator (25 hours per week role)
- Maintenance Officer (5 hours per week role)
Responsibilities include:
- Line management, supervision and appraisal for direct reports.
- Support recruitment, induction and safer recruitment processes.
- Maintain training, supervision, appraisal, recruitment and personnel compliance records.
- Monitoring mandatory training, DBS renewals and employment compliance checks.
- Support the development and review of job descriptions.
Health & Safety
The postholder will:
- Monitor and distribute actions arising from the Health & Safety Register.
- Maintain health and safety records, training records, compliance monitoring and supporting documentation.
- Monitor incident reporting and organisational learning.
- Support preparation of health and safety information for inspections, audits and regulatory reviews.
- Support the Operations Manager with health and safety policy reviews, risk assessments and action planning.
Safeguarding
The postholder will:
- Promote a strong safeguarding culture across the organisation.
- Support compliance with the Safeguarding Policy and Jersey Care Commission standards.
- Support the Designated Safeguarding Lead in maintaining safeguarding systems, records, registers and audits.
- Support safer recruitment compliance and safeguarding documentation.
Compliance & Information Governance
The postholder will:
- Support compliance with applicable legislation, regulatory requirements and Jersey Care Commission standards.
- Support the Operations Manager with evidence gathering and action plans relating to inspections and regulatory reviews.
- Support the Operations Manager with data protection, retention and information governance systems.
- Maintain governance records, statutory documents and compliance registers.
- Support internal audits, compliance reviews and appropriate information sharing with regulators and statutory agencies.
Risk Management & Business Continuity
- Maintain and monitor organisational risk registers and associated actions.
- Coordinate actions arising from audits, inspections and investigations.
- Support business continuity, crisis management and organisational resilience arrangements.
- Escalate significant risks to senior management and support organisational learning.
Policy Development & Quality Assurance
- Coordinate the development, review and communication of organisational policies and procedures with relevant policy owners.
- Maintain policy review schedules and governance records.
- Support managers with policy implementation, audits and continuous improvement activities.
Reporting & Strategic Support
- Produce organisational reports, dashboards and management information as required.
- Support impact measurement, outcome reporting and service evaluation.
What we offer
- Meaningful work that makes a real difference in the lives of people experiencing homelessness
- A supportive, values-driven team
- Part-time flexible working pattern
- Opportunities for training, learning and professional development
- Pension scheme
- 25 days annual leave plus bank holidays (full-time equivalent, pro rata for part-time hours)
- Employee wellbeing support including two wellbeing days per year
- The opportunity to help shape and strengthen a charity
- A varied and autonomous role
Person Specification
| Qualifications and Training | Essential/Desirable |
| Level 5 NVQ Leadership & Management or equivalent qualification | Desirable |
| Relevant qualification in Business Administration, Governance, Compliance, Human Resources, Leadership & Management or equivalent experience | Essential |
| Safeguarding training | Desirable |
| A valid driving licence | Desirable |
| Knowledge and understanding of | |
| Jersey Care Commission standards and regulatory requirements | Essential |
| Employment and safer recruitment requirements | Essential |
| Governance, risk management and quality assurance processes | Desirable |
| Good numerical skills and ability to analyse financial and performance information | Desirable |
| Charity governance and regulatory reporting requirements | Desirable |
| Experience Of | |
| Business administration, governance, compliance or operational management | Essential |
| Maintaining registers, records, trackers and management information systems | Essential |
| Policy development, review and implementation | Desirable |
| Audits, inspections or compliance activities | Essential |
| Supervising or managing people | Essential |
| Working within a charity, healthcare, social care or regulated environment | Desirable |
| Supporting Trustee, governance or committee activities | Desirable |
| Recruitment, onboarding and HR administration processes | Desirable |
| Skills, Qualities and Abilities | |
| Excellent verbal and written communication skills | Essential |
| Ability to analyse information and produce reports and management information | Essential |
| Ability to prioritise competing demands and meet deadlines | Essential |
| High level of computer literacy with ability to operate the Microsoft Office package (including SharePoint, Teams) | Essential |
| Honesty, integrity and professionalism | Essential |
How to apply
If you are interested in joining our dedicated team and making a real difference in people’s lives, please send your CV and a brief cover letter by the closing date of 17th August 2026 to: admin@sanctuarytrust.org.je
