Role title: 

Bank Support Worker

Reports to: 

General Manager
(In their absence, the Deputy General Manager or on-call supervisor)


Support team


Sanctuary House, St Aubin 


Flexible shift work, as required



Contract type: 

Zero hours

About Sanctuary Trust: 

Sanctuary Trust was set up in 2011 to provide accommodation and support to men who are experiencing hardship and homelessness. We support up to 30 residents across three facilities in St Aubin, Beaumont and New Street.  

We do not receive government funding and rely solely on public donations, fundraising and grants from charitable trusts and foundations. 

We are an equal opportunities employer, committed to celebrating diversity and creating an inclusive environment for all employees. We welcome applications from all backgrounds.  

General overview of the role: 

We are always looking for Bank Support Workers to join our small, dedicated team. Bank Support Workers provide cover and support to our existing team, caring for our residents at Sanctuary House. This includes morning, evening and weekend shifts.

You will need to be flexible, adaptable and work under your own initiative, as this role requires you to engage with and support our residents at Sanctuary House.

Policies, procedures and guidelines are in place to provide a framework for the job and regular weekly team meetings retain the overall direction of the work.

This role will be mostly lone-working, following an induction and relevant training.

Main responsibilities:

  • Provides cover during mornings, evenings and weekends at Sanctuary House, remaining at the property at all times during the shift and dealing with all enquiries from third parties and residents
  • Provides sleep-in cover as required
  • Assists residents with appointments with external agencies; in some instances, making appointments based on perceived need
  • Helps residents as required to develop life-skills essential for independent living or helps access means to develop those skills
  • Helps residents identify meaningful leisure activities
  • Encourages residents to participate in appropriate range and level of physical activity
  • Encourages healthier lifestyles through healthy eating
  • Undertakes light cooking and cleaning duties from time to time
  • Follows the security protocols for Sanctuary House when departing from night shifts
  • Participates in quarterly supervisions with line manager as required
  • Attends all relevant and mandatory training
  • Ensures relevant information is accurately recorded in line with General Data Protection Laws
  • Respects the confidentiality of residents at all times and treat all residents with dignity and respect, being aware of professional boundaries at all times.

A flexible approach to work is essential for this role and you may be required to adapt the above duties to take into account any changes in work practices. You will need to be flexible and willing to work as part of a team, undertaking duties as requested.

We undertake DBS checks for all employees and volunteers and require a minimum of two references.  You will be expected to sign a confidentiality clause as part of your contract of employment.

Key relationships:


  • General Manager and Deputy Manager
  • Sanctuary staff
  • Residents


  • External suppliers
  • Contractors
  • Charity staff
  • Members of the public
  • Key supporters

Skills, knowledge and expertise:

  • Level 2 Diploma in Health and Social Care (or equivalent relevant qualification) is a requirement for this role
  • An understanding of both the social care sector and the charity sector
  • The ability to use own initiative
  • Excellent communication skills, both written and verbal
  • Observation skills
  • Empathetic and non-judgemental approach to work.


  • Competitive, negotiable pay rates
  • Training opportunities
  • In-house reflective supervision with a qualified counsellor.

Additional information:

It is important to note the flexibility required for this role and the requirement to follow Sanctuary Trust’s policies and procedures, including the confidentiality policy which the post holder will be required to sign. 

Safeguarding is everyone’s responsibility. The post holder will be responsible for promoting and safeguarding the welfare of Sanctuary Trust residents.  

A sense of humour is an asset, as is the ability to work and communicate with a small, dedicated team is vital. Making ‘spur of the moment’ decisions and not being afraid to use your initiative are as important as any formal qualification. Past experience of the health and social care sector will be considered useful. 

A positive outlook is essential, as much of the work with the residents involves encouraging positive thinking. Also essential is an empathy and understanding of the range of resident needs and the ability to look beyond stereotypes in an impartial and non-judgemental manner. 

If you are interested in applying for this role, send your CV and covering letter to Heather Huelin, our Business and Compliance Officer: